Employer Frequently Asked Employer Questions

Cumberland Valley National Bank “Payroll Program”

Q. How can an employee access their pay?

A. Employees can access their pay through a variety of ways:

• Withdraw cash at ATMs
• Withdraw cash at thousands of bank branches across the U.S.
• Make purchases at more than 24 million places MasterCard® is accepted.

Q. How are the cards funded?

A. Like direct deposit to a checking account, the cards are funded by way of an ACH transmission. Cumberland Valley National Bank provides the routing and transit number as well as a unique program identifier that directs the funds to a specific payroll account.

Q. Does an employee have to have a bank account with the bank that issues the card?

A. No bank account is required.

Q. What functions can the employer perform at https://www.onlinepaycardsolutions.com/payprogram?

A. You can use this site to:

• Set up employee payroll card accounts.
• View employee account profile information
• Change/update employee account profile information

Q. How do employees determine their available balances?

A. Employees can obtain their current balance in several ways:

• Call the toll-free customer service number on the back of their card.
• Perform a balance inquiry at an ATM
• View their account online at https://www.onlinepaycard.com/payprogram.

Q. How does an employee get their card?

A. After you have set up the account using the secure website; the employee should receive their card at their home address in 7 to 10 U.S. Mail days.

Q. Is an employee able to add funds other than their paycheck to their card?

A. Not at this time.

Q. Can an employee request a second card for another individual such as a family member, in that individual’s name?

A. Not at this time.

Q. What happens to the payroll card when an employee leaves the company or is terminated?

A. The payroll card is established for employees based on employment with a specific company and is not transferable. Employees are given ample time to deplete the funds remaining on the card.

Q. What happens to unused balances?

A. Any funds remaining on a card after the card has expired will escheat to the State of Kentucky if not claimed by the employee within (7) seven years.

Q. What happens if the card is lost or stolen?

A. Employees should call the toll-free customer service number to report a lost or stolen card. A new card will be issued and any remaining balance will be transferred to the new card.

Q. Does MasterCard® consumer protections apply to this card?

A. Yes, all MasterCard® consumer protections apply, including the right to dispute transactions and the MasterCard® Zero Liability policy. The MasterCard® Zero Liability policy guarantees $0 liability to all MasterCard® credit and debit cardholders who are victims of fraud when transactions are processed through the MasterCard® network. This policy does not apply to commercial card or ATM transactions, or to PIN transactions not processed by MasterCard®.