Frequently Asked Employer Questions

Q. How can an employee access funds on a payroll card?

A. Employees can access their funds on their payroll card through a variety of ways. These include:

· Withdraw cash at ATM’s

· Withdraw cash at thousands of bank branches across the U.S.

· Receive cash back when making purchases at participating merchants

· Make purchases at more that 22 million places MasterCard is accepted

Q. How are the cards funded?

A. Like direct deposit to a checking account, the cards are funded by way of an ACH transmission. We provide the routing and transit number as well as a unique program identifier that directs the funds to the employee’s specific payroll card.

Q. Does an employee have to have a bank account with the bank that issues the card?

A. No bank account is required.

Q. What functions can the employer perform at this site?

A. You can use this site to:

· Set up an employee payroll card accounts

· View employee profile information pertaining to a card

· Change/update employee card profile information

Q. How do employees determine their available balances on their card?

A. Employees can obtain their current balance in several ways:

· Call the toll-free customer service number on the back of their card

· Perform a balance inquiry at an ATM

· View their card balances and activity online

Q. How does an employee get their card?

A. After you have set up the account using the secure website, the employee should receive their card at their home address in 7 to 10 U.S. Mail days.

Q. Is an employee able to add funds other than their paycheck to their card?

A. Not at this time.

Q. Can an employee request a second card for another individual such as a family member, in that individual’s name?

A. Not at this time.

Q. What happens to the payroll card when an employee leaves the company or is terminated?

A. the payroll card is established for employees based on employment with a specific company and is not transferable. Employees are given ample time to deplete the funds remaining on the card.

Q. What happens to unused balances?

A. Any funds remaining on a card after the card has expired will escheat (time period dependent on the state law).

Q. What happens if the card is lost or stolen?

A. Employees should call the toll-free customer service number to report a lost or stolen card. A new card will be issued and any remaining balance will be transferred to the new card.