Q. How can an employee access their pay?

A. Your employee can use the card at most POS terminals and at most ATMs. Be sure to look for the Pulse®, Plus®, NYCE®, or Star® logos. Your employee can also withdraw cash at thousands of bank branches across the U.S., and receive cash back when making purchases at participating merchants.

Q. How are the cards funded?

A. Like direct deposit to a checking account, the cards are funded by an ACH transmission.

Q. Does an employee have to have a bank account in connection with the card?

A. No bank account is required.

Q. What functions can the employer perform at this Website?

A.You can use https://www.onlinepaycardsolutions.com/tib to complete the following tasks:

• Set up employee payroll card accounts.
• View employee account profile information.
• Change/update employee account profile information.

Q. How do employees determine their available balances?

A. Employees can obtain their current balance by calling Automated Customer Service toll-free at 877-878-0449 or by obtaining their balance at an ATM that displays the Pulse®, Plus®, NYCE®, or Star® logos, as well as by viewing their account online at: https://www.onlinepaycard.com/tib.

Q. How does an employee get their PAYROLL EXPRESS CARD?

A. Once the employee has completed the enrollment process, simply assign an identification number to the employee and issue a PAYROLL EXPRESS CARD.

Q. Is an employee able to add funds other than their paycheck to their card?

A. Not at this time, but you may manually add overtime and bonuses as you need.

Q. Can an employee request a second card for another individual such as a family member, in that individual's name?

A. An employee can request for a second card in his/her name to be issued. He or she can give that second card to a family member. Check for availability.

Q. What happens to the PAYROLL EXPRESS CARD when an employee leaves the company or is terminated?

A. The payroll card is established for employees based on employment with a specific company and is not transferable. Following termination of employment, employees are given ample time to deplete the funds remaining on the card.

Q. What happens to unused balances?

A. Subject to applicable state law, any funds remaining on a card after the card has expired will escheat.

Q. What happens if the card is lost or stolen?

A. Employees should immediately call Automated Customer Service toll-free at 877-878-0449 to report a lost or stolen card. A new card will be issued, and any remaining balance will be transferred to the new card.